FAQ’s

No, Community Health Care is a 501 (c)3 non-profit network of community-based Federally Qualified Health Centers (FQHC) offering comprehensive medical, dental, pharmacy and behavioral health, and specialty healthcare services in Pierce County. Community Health Care is a HRSA FTCA deemed facility

1) Patient fees (83%). These are fees received from insurance companies, Medicare, Medicaid, and the patients themselves. Uninsured and under-insured patients are charged on a sliding fee scale based on family size, income, and services provided.

2) Government grants (10%) are used to help provide services to uninsured and under-insured patients.

3) Other grants, donations and miscellaneous (7%).

All of our medical and dental providers are employees of Community Health Care. Most work full-time but some work only part-time due to the program in which they work. We also have some volunteer providers who provide specialty care.

Call (253) 722-2161 for general medical information or to make a medical appointment.

Call (253) 722-2151 for general dental information or to make a dental appointment.

Call (253) 722-2154 to schedule an Insurance Enrollment appointment at any of our clinics. You can find more information and a list of documents needed for health insurance on our Insurance Enrollment Assistance page.

Ask a Community Health Care employee to sign up for the Patient Portal. They will send you an email with instructions to create a user name and password. From there you will have access to all of the services in the Patient Portal.

To access the Patient Portal, click on the link located at the top of each Community Health Care Webpage.

If you have problems accessing the Patient Portal call or email Community Health Care’s Electronic Health Records department during business hours at (253) 722-2107 or Patient Portal

Patient Portal

For insured patients, a referral is made by the patient’s physician and the cost is paid through the patient’s insurance.

We continue to expand services. We provide limited specialty services at the Hilltop Regional Health Center. Please call if the service you are interested in is not listed.

Like most doctors’ offices, minor surgery can be performed at the medical office. If the need is beyond those services, then patients are referred to the appropriate medical facility.

Currently there are more than 100 providers at six Community Health Care locations. These include Doctors, Nurse Practitioners, Physician Assistants, Dentists and Hygienists

Yes, people choose their doctor or dentist. Our providers offer a wide range of abilities and experiences. Patients can choose which provider is right for them.

Our Outreach Staff works with the patient to find an affordable nursing home.

Community Health Care currently has more than 500 employees.

Community Health Care accepts the majority of all Health Insurance plans, including all Apple Health/Medicaid plans and Medicare. If you want to know if your insurance is accepted, please call your clinic.

Yes, no one is denied care due to inability to pay. If you are uninsured or under-insured, we offer a sliding scale based on family size and income. In some instances, the sliding fee discount may also apply to a patient’s co-pay or deductible.

For those living at 200% of poverty and below Community Health Care uses a sliding fee scale to reduce cost. The reduction is based on your income and family size. This discount applies to all Community Health Care services and fees: medical, dental, behavioral health and pharmacy. At Community Health Care no one is denied care due to inability to pay.

No, we are not an Urgent Care Clinic. The Prompt Care Clinic at the Hilltop Regional Health Center provides care without an appointment to patients and the general community. We do have “prompt care” services at all our clinics, where patients are seen on a first come/first served basis if they can be seen between patients with scheduled appointments. However, our clinics primarily provide primary medical and dental services only for our patients and their families. Our goal is to be our patients’ family doctor. Our dental clinics are available for emergency care visits on a walk-in basis.

Walk-in Appointments are available to treat Dental Emergencies at all of our Dental Clinics. You do not have to be a current Community Health Care patient to use this service. Our dental clinics accept “walk-in” patients each morning for emergency dental services. As a “walk-in” we will try hard to see you but cannot promise that you will receive care.

No, Community Health Care provides primary medical and dental services for our patients and their families. Our goal is to be our patient’s family doctor. However, we accommodate the urgent needs of unestablished patients with our Prompt Care Clinic located on the ground floor of the Hilltop Regional Health Center building. We do have “prompt care” services at all our clinics, where patients are seen on a first come/first served basis if they can be seen between patients with scheduled appointments.

Walk-in Appointments are available to treat Dental Emergencies at all of our Dental Clinics. You do not have to be a current Community Health Care patient to use this service. Our dental clinics accept “walk-in” patients each morning for emergency dental services. As a “walk-in” we will try hard to see you but cannot promise that you will receive care.

Our clinics are located in Hilltop Tacoma, Eastside Tacoma, Key Penninsula, Lakewood, Parkland and Spanaway. See our locations page for all clinic locations and hours.

Clinic Locations